State Farm® Insurance Agent Keith Brooks

"We sold 2 vehicles and requested them to be removed from our policy on July 31. I sent multiple emails and left multiple voicemails requesting these be removed. I had to call the corporate office twice and the first time they couldn't even get him on the phone. They finally got him to start the paperwork on November 12. When we switched agents, we found out that we were not the only ones who couldn't get a response from Brooks. I am very happy to have Mark Cramer as my State Farm agent now."

"I have been very pleased with Keith and his team over the years. He is always there to help."

"Awesome choice in for auto,home, and life insurance. Keith is ABSOLUTELY AMAZING and can handle any problems or questions you may have. He and his staff are great!"

"We have reached out for months to get some changes done on our insurance policy. The changes were not done correctly and we have reached out numerous times to get them fixed. Some of them are serious changes that needed to be done. The few times we did get a response after several times of trying to reach Keith’s cell, his office, and calls to the corporate office he finally answered with a general “I’ll do a full review of your account” and “I did a review of your account and it looks right on my end.” It continued to be wrong and we sent him proof of the errors and what needed to be changed and discussed. Keith himself stopped the autopay because he was on vacation and was going to review it before payment. He never got back with us and we received late payment fees and cancellation notices for our policy. We have since moved on to another insurance company but still have not gotten an answer back that the policy has been cancelled and per the online acct it is still active. The lack of communication has been disheartening and frustrating. We have used so much time trying to get answers to our questions, changes made, and responses from Keith with no luck. I never write poor reviews and I hate to do this one with the world being so quick to find the negative, but I really don’t want this to happen to anyone else and especially if it was a claim issue you were needing help with. Keith was a fine agent until we actually needed something and for some reason this has gone the way it has and is unacceptable."

"Keith worked magic for me and greatly reduced my insurance cost per month. Very friendly and incredibly easy to work with."

"Perfect service!! Keith and his crew are setting the bar when it comes to customer service!!"

"State Farm handles my insurance for my home and my vehicle and they have never disappointed me with their service."

"Keith has been my agent since 2014. Always so kind and helpful!"

"Keith Brooks has been my insurance agent for some time now, with multiple polices. He has always been so helpful in making sure we are getting the coverage we need, at the best price. He and his team are amazing! Highly recommend!"

"I can never reach his office and he always takes 3 to 4 weeks to get back to me when I leave a message."

"Very nice people"

"Keith has always been eager to help in all situations and has a wonderful team supporting him. They have always been prompt and extremely helpful! Would highly recommend Keith as an agent!"

"Always informative and friendly!"

"Keith is great to get back with you quickly and very knowledgeable!"

"Keith is always so nice and gets things done quickly and efficiently. When there was an accident, he was kind and made sure everyone was uninjured. He took care of everything and we were back on the road in no time. I've always had great experiences with Wendy from his office as well. Anytime I needed to make changes or had questions, she made sure she explained things well and took care of my needs."

"Keith always has time for face to face conversations about the proper coverage. When we filed a claim, he was prompt and gave us great advice."

"Terrible Service and I have been a State Farm Insurance customer over 25 years. I will look for a New Agent. They have my DOB wrong. Mr. Brooks needs to concentrate on the State Representative Office and give up his Agent Status at State Farm."

"Great people been with them 10 yrs."

"No one will work harder for you than Keith Brooks and his team. No one. Keith is personable and efficient and will go the extra mile for you to not only make sure that you have what you need but also that you understand why you need it and how to get it. If you're looking for a company and an agent, you can't go wrong here. From the complicated stuff that you might have to go through to the simple, everyday things, you will never doubt that Keith has your back. We are so happy and thankful to be working with him!"

"he takes care of his clients on a personal level. Easy to talk with and makes sure you're taken care of"

"Great agents to work for you."

"Steve Wilson has been the greatest insurance agent I have ever worked with!! He went above and beyond to accommodate me and made everything at my convenience. It is so nice to work with a Christian person."

"Excellent service, even after hours. They were able to lower my rates from previous insurer and now everything including home, auto, and personal have all been moved to them."

"Keith Brooks and Steve Wilson give exceptional customer service and they are both full of integrity. I have had a great experience with these guys."

"Steve Wilson did an outstanding job transferring my homeowners and auto insurance from my previous company. He and State Farm saved me several hundred dollars and provided better coverage. Steve made the process very easy."